Payments

Escrow

Money held safely by a third party until both sides have done their part.

Escrow is a simple, old idea: a neutral party holds the money until the deal is complete. On older Vano bookings, when a customer paid for a job the funds sat in escrow — not in the helper's account yet, and no longer fully in the customer's — then released to the helper via Stripe when the job was done. This was handled by Vano Pay.

Current bookings don't need it: the customer pays the helper directly when the job's done and the helper keeps 100%, with Vano charging only a small booking fee. Older bookings still in flight complete under the escrow rules.